Innovate and Excel

Agile and  Modern IT Solutions

Enhance your organizaton with professional support and solutions to optimize your IT infrastructure.

600+
Happy Customers
100k+
End-Users

Professional Services

End to End project based services to help you implement, integrate, configure, and deploy all of your IT products. We are committed to delivering exceptional work every step of the way.

Managed Services

Alleviate the burden of maintaining and securing your IT infrastructure in-house. By entrusting us with managing your environment, you gain access to expert resources, 24/7 availability, and cost savings.

Staffing Services

If you require additional expertise to supplement your team, on-demand access to skilled professionals, or assistance with recruiting top talent, we have tailored solutions to support your objectives.

Industries & Technologies

We have gained a high level of expertise across a number of industry verticles providing professional and managed services. We are technology agnostic and can make recommendations based on industry best-practice, key business outcomes and all other requirements.

Core Technologies

Case Studies

Some highlights of our work, large and small, for a variety of clients. Read more to see how we join the team and create change, improvements and valuable contributions to our clients IT environments.

DUO Implementation Remediation
The Challenge

A prominent digital commerce company spanning nearly 20 countries, boasting a diverse team of designers, marketers, creatives, data scientists, and software engineers, faced the task of resolving authentication issues within their DUO system. This initiative addressed authentication challenges for over 5,000 users and 3,000 Windows machines, encompassing ADFS, LDAP, DUO, Windows HELLO, and auto-enrolment.

The Solution

Our team conducted a comprehensive assessment of the client's DUO implementation in collaboration with a senior engineer to address the authentication issues. A robust redesign of the authentication system was executed and rigorously tested to ensure seamless functionality. Furthermore, client-side administrators were actively involved in training and knowledge transfer sessions to equip them with the necessary skills to maintain the optimised design in the long term.

The Benefits

By revamping the DUO implementation and redesigning the authentication system, the client's digital commerce company significantly enhanced security measures, ensuring robust protection for user data. The optimised design streamlined authentication processes, boosting operational efficiency and user experiences. Through comprehensive training, client administrators were empowered to manage the system effectively, reducing reliance on external support and enabling proactive maintenance. This well-tested and optimised authentication system ensures long-term reliability and security for the client's digital operations.

Technologies used
Customer Industry
Retail
Rapid Staff Augmentation for a Gaming Industry Leader
The Challenge

A prominent gaming company renowned for its iconic intellectual property faced a critical resource gap in its IT department. The organization required an expert in advanced Jamf mobile device management with a robust IT infrastructure background to manage and troubleshoot time-sensitive issues on-site. Security was paramount, given the sensitive nature of their intellectual property. Their internal HR team struggled for months to find a candidate who fit the required skill set, budget constraints, and availability for a full-time, 40-hour-per-week workload. This prolonged search began to impact the efficiency of their IT operations and heightened the risk of potential disruptions.

The Solution

Recognizing the urgency, the company turned to us for staff augmentation services. Within just two days, we identified and placed a highly skilled resource who not only possessed advanced expertise in Jamf but also had a comprehensive understanding of IT infrastructure. Our rigorous vetting process ensured the candidate met all security, skill, and cultural fit requirements, particularly important for working in a highly secure environment like a gaming studio. The resource was seamlessly integrated into the team and started contributing immediately. Benefits The impact was immediate and profound. The IT operations team experienced a significant reduction in downtime due to the resource’s ability to handle complex issues efficiently. Originally brought on for a three-month engagement, the candidate exceeded expectations, earning the trust of the organization and remaining in the role for over two years.

The Benefits

Efficiency Gains: IT support response times improved by 30%, minimizing disruptions to game development workflows. Cost Savings: By sourcing the right candidate quickly, the company saved months of recruitment costs and lost productivity. Enhanced Security: The resource’s expertise in mobile device management bolstered the organization’s security posture, protecting their sensitive IP.

Technologies used
Customer Industry
Media & Entertainment
Streamlining IT Service Management with ServiceNow at Hospital Network
The Challenge

The prominent hospital in southern California, operating across two locations, identified the imperative to revamp and streamline IT service management processes for heightened efficiency and effectiveness. Seeking to implement ServiceNow IT Service Management (ITSM) for a robust ticketing system and enhanced incident resolution capabilities, the challenge resided in configuring ServiceNow minimally while guaranteeing a seamless migration of ticket history from their current third-party vendor.

The Solution

Our team initiated a thorough implementation process to address the challenge of implementing ServiceNow ITSM at the hospital. We opted for a base, vanilla installation of ServiceNow, focusing on essential functionalities without custom workflows or automation initiatives. This involved setting up 7-10 IT queues customised to meet specific requirements and configuring the default portal for user ticket submissions. Additionally, we integrated email (SMTP) services for streamlined communication and basic reporting capabilities for incident tracking and analysis. Our team meticulously managed the migration process, utilising available tools to preserve historical data and uninterrupted service continuity. Furthermore, we conducted tailored training sessions for the IT team, equipping them with the necessary knowledge and skills to leverage the ServiceNow platform effectively.

The Benefits

The successful deployment of ServiceNow ITSM marked a crucial milestone in their IT service management modernisation journey. Through our collaboration and utilising ServiceNow's features, they have achieved heightened efficiency and increased visibility and empowered their IT team to provide exceptional service to their organisation, paving the way for continued operational excellence.

Technologies used
Customer Industry
Healthcare