MEET Aspire Live

We’re a people focused
organization

Who we are

We pride ourselves on our flexibility and customer-centric approach. From day one, we place our customers in the driver's seat, ensuring that our solutions align precisely with their requirements and objectives. Unlike others, we prioritize integrity over sales pitches, never pushing unnecessary products or services.

Our company, provides you access to senior engineers ready to delve into the details and provide personalized support to every client. Whether it's troubleshooting a technical issue or strategizing for future growth, our team is dedicated to being in the trenches with our clients, every step of the way.

Established in December of 2010, Aspire Live has remained privately held for over 10 years, demonstrating our commitment to stability and long-term relationships. With a worldwide team, we operate on a global scale, providing innovative solutions to meet the diverse needs of our clients. As a trusted solution provider, we proudly serve Fortune 100 companies and small business alike, earning recognition as a top technology partner with leading technology providers.

Women & Minority Owned

Proudly owned and operated by a woman and a minority, fostering diversity and inclusivity in all aspects of our business.

US based and owned

Headquartered in LA and fully owned by American stakeholders, we are dedicated to supporting the local economy and workforce.

Veteran Friendly

As a veteran-friendly organization, we prioritize hiring and supporting military veterans, recognizing their valuable skills and contributions.

Small Business

Despite our growth and success, we maintain the agility and personalized service of a small business, ensuring tailored solutions and attentive customer care.

CUSTOMERS

600+

SLA Adherance

99.9%

END USERS Impacted

100K+

Industries & Technologies

We have gained a high level of expertise across a number of industry verticles providing professional and managed services. We are technology agnostic and can make recommendations based on industry best-practice, key business outcomes and all other requirements.

Our Customers

Core Technologies

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Case Studies

Read how we have impacted our customers businesses.

Commvault AWS Migration
The Challenge

Our client that mines precious metals faced significant hurdles with their on-premises backup solution, Commvault, spanning configuration management, backup job oversight, and restoration timeframes. These challenges presented obstacles that hindered their disaster recovery capabilities and posed limitations on the scalability initiatives vital for accommodating the company's evolving needs and growth trajectory. The complexities in managing configurations, monitoring backup jobs effectively, and reducing restoration times underscored the pressing need for a comprehensive overhaul of their backup infrastructure to ensure robust disaster recovery mechanisms and streamlined scalability pathways.

The Solution

Our proposal entailed migrating our client's backup infrastructure to a Commvault setup hosted on AWS. By leveraging the multi-availability zone feature within AWS, we aimed to enhance the redundancy and scalability of their backup system. This migration to AWS offered improved fault tolerance through redundant data storage across different zones and provided the flexibility to scale resources dynamically based on workload demands. The utilisation of AWS infrastructure allowed for enhanced data protection, increased system reliability, and the ability to seamlessly expand storage capacity as needed, ensuring a robust disaster recovery framework and accommodating future growth requirements effectively.

The Benefits

By harnessing AWS capabilities and optimising Commvault configuration, our client has enhanced disaster recovery readiness, scalability, and flexibility. This strategic approach minimises data loss risks and fosters adaptability, cost savings, and operational efficiency. The synergy between AWS and Commvault ensures optimal performance, cost-effectiveness, and streamlined backup operations, empowering the organisation to navigate disruptions confidently while maximising resource utilisation and cost efficiencies.

Technologies used
Customer Industry
Energy
Seamless Migration from ServiceNow to SolarWinds
The Challenge

A prominent shoe designer and manufacturer encountered the task of transitioning their IT service management system from ServiceNow to SolarWinds without compromising the functionality of critical use cases. With an impending deadline to retire ServiceNow, Toms required support to streamline the migration, improve workflow efficiency, and fully leverage the capabilities of SolarWinds in the process.

The Solution

Our team worked closely with Toms to meticulously orchestrate a seamless transition from ServiceNow to SolarWinds. The project commenced with a comprehensive discovery phase, allowing us to delve into the current environment and thoroughly assess the existing ServiceNow setup. By pinpointing areas for enhancement and devising a detailed design and actionable strategy, we paved the way for a successful migration. A pivotal focus of the project was optimising workflow design. We thoroughly reviewed Toms' current workflows in ServiceNow, identifying opportunities for improvement and reshaping them to better align with SolarWinds functionalities. This involved refining severity/priority settings, SLAs, onboarding/offboarding procedures, and approval protocols, ensuring efficient operations within the new platform. Moreover, we tailored reports and dashboards in SolarWinds to cater to Toms' specific business requirements, offering valuable insights and bolstering decision-making capabilities. Implementation of notifications for prolonged or dormant tickets boosted overall efficiency and responsiveness. Data migration and integrations played integral roles in the project's success. We effectively transferred two years of incident records for reporting purposes, with additional historical data migrated as necessary. Seamless integrations with platforms like Microsoft Teams were established to foster enhanced collaboration and communication. Throughout the project lifecycle, we strongly emphasised training and knowledge transfer for the internal team. Collaboratively developing training materials and conducting hands-on sessions ensured the team was well-prepared to leverage SolarWinds to its full potential.

The Benefits

Through a strategic migration to SolarWinds, our client achieved a transformation in their IT operations. This transition optimised workflows and processes, resulting in a significant boost in operational efficiency. Tailored reports and dashboards provided deep insights, enabling data-driven decision-making and meticulous performance monitoring. Integrations with Microsoft Teams and proactive notifications enhanced communication and collaboration across the organisation, fostering a culture of seamless connectivity. By empowering their internal team through hands-on training and knowledge transfer, the workforce gained the skills and confidence required to leverage SolarWinds effectively, driving self-sufficiency and continuous improvement. This successful migration represents a milestone in enhancing IT service management capabilities. It positions our clients to meet evolving organisational needs while delivering exceptional IT services to stakeholders confidently and efficiently.

Technologies used
Customer Industry
E-Commerce
Enterprise Contact Center Modernization
The Challenge

The county encountered obstacles due to its outdated contact center infrastructure based on a legacy Avaya system. This aging system's limitations in scalability, advanced functionalities, and adaptability impeded the county's capacity to provide efficient and effective services to its residents. In response, the county aimed to revamp its contact center setup to enhance customer accessibility, optimize operational workflows, and harness cutting-edge technologies for superior service delivery.

The Solution

Teaming up with our experts, the County initiated a robust Enterprise Contact Center Modernization initiative. Opting for a shift to Cisco's cloud-based Webex Contact Center platform, the county harnessed its cutting-edge functionalities and features. The project encompassed the replacement of the existing DTMF IVR with Cisco's conversational IVR, integrating Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities, and implementing real-time reporting, call recording, and CRM integration. With the new platform, Miami Dade County could engage with residents through multiple communication channels such as phone, email, live chat, social media, and SMS/text messaging. AI-driven Virtual Agents empower residents with self-service functionalities, elevating accessibility and convenience. The platform's microservices-based architecture facilitated scalability and swift feature deployment, ensuring adaptability to changing requirements. Supervisors were furnished with Cisco Webex Workforce Optimization tools encompassing call recording, quality management, workforce management, and analytics, empowering them to lead their teams efficiently and foster outstanding customer experiences. Seamless integration facilitated the transmission of pertinent information, offering comprehensive insights into customer interactions.

The Benefits

The County significantly enhanced customer experience through the modernisation initiative by delivering seamless and personalised interactions across various communication channels, boosting satisfaction and engagement. Simultaneously, the new platform drove operational efficiency by streamlining contact center processes, reducing call durations, optimising workflows, and enhancing agent productivity, improving efficiency and cost savings. Moreover, Cisco's cloud-based solution provided scalability and flexibility, catering to the county's changing requirements and ensuring future-proof operations and agility. Additionally, stringent measures were implemented to secure data privacy, including masking personally identifiable information (PII) and ensuring compliance with regulations to safeguard resident details effectively.

Technologies used
Customer Industry
Public Sector
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