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An outdated data centre with end-of-life hardware required a comprehensive modernisation initiative to enhance efficiency and performance.

We executed a seamless migration process by utilising Dell servers, VMware ESXi Hypervisor, and vCenter controller. This involved setting up the new infrastructure alongside the legacy equipment, deploying ESXi and vCenter on the latest hardware, transferring existing VMs from the old environment to the new one, configuring the networking settings, transitioning the new system online, and successfully switching over from the old production setup to the latest production environment.

A multinational accounting professional services firm tasked our team to support their network team in enhancing visibility into network traffic by identifying and selecting an optimal solution.

We meticulously assessed various solutions to ensure alignment with the company's requirements, leading to the selection of a cost-effective and efficient solution tailored to the specific use case. The optimal combination identified for the proof-of-concept test included Keysight taps, Viavi analytics, and CPacket for Azure, which stood out as the contenders' most functional and economical choices.

The county encountered obstacles due to its outdated contact center infrastructure based on a legacy Avaya system. This aging system's limitations in scalability, advanced functionalities, and adaptability impeded the county's capacity to provide efficient and effective services to its residents. In response, the county aimed to revamp its contact center setup to enhance customer accessibility, optimize operational workflows, and harness cutting-edge technologies for superior service delivery.

Teaming up with our experts, the County initiated a robust Enterprise Contact Center Modernization initiative. Opting for a shift to Cisco's cloud-based Webex Contact Center platform, the county harnessed its cutting-edge functionalities and features. The project encompassed the replacement of the existing DTMF IVR with Cisco's conversational IVR, integrating Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities, and implementing real-time reporting, call recording, and CRM integration. With the new platform, Miami Dade County could engage with residents through multiple communication channels such as phone, email, live chat, social media, and SMS/text messaging. AI-driven Virtual Agents empower residents with self-service functionalities, elevating accessibility and convenience. The platform's microservices-based architecture facilitated scalability and swift feature deployment, ensuring adaptability to changing requirements. Supervisors were furnished with Cisco Webex Workforce Optimization tools encompassing call recording, quality management, workforce management, and analytics, empowering them to lead their teams efficiently and foster outstanding customer experiences. Seamless integration facilitated the transmission of pertinent information, offering comprehensive insights into customer interactions.